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Shipping Policy

Last updated 30th January 2023

 

Who do we use to ship your order?

We ship all of our tangible products with our shipping partner Royal Mail Group ltd. We use Royal Mails top service: special delivery guaranteed 1pm delivery. 

When can I expect my order to arrive?

Your order should arrive within 2-4 working days. This allows us time to process and package your order.

In rare circumstances, delivery may be longer than expected. This may be down to a multitude of reasons, such as postal strikes, busy periods of the year and third party shipping operational collapses. We will try our utmost best to meet the delivery times we state. 

Can somebody else sign for my delivery?

Yes. anybody at the specified delivery address can sign for your parcel.

 

What do I do if I miss my delivery?

Royal Mail will leave you a card informing you that delivery has been attempted. On this card there will be details regarding your local post office where the parcel will be held for 7 days. You will need identification and the card to collect your parcel.

 

 

How do I know if my order has been shipped? 

After we have shipped your order, you will receive an email linking to your order status page. You can track your parcel by copying and pasting the tracking number for your parcel into Royal Mails 'track an item' page.

 

Do you Ship worldwide? 

Yes we do. We use our shipping partner Royal Mail to deliver your watch overseas. Delivery to Europe takes 3-5 business days and outside Europe, 5-7 Business Days. 

 

If you have a query/complaint regarding shipping, please contact us via any of the communication methods below:

Phone number: 07954853431

Email: surreywatchesuk@gmail.com

Instagram: Surrey.Watches

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